FAQ

General Enquiries

• What services do you offer? We provide a range of services including the delivery of medicines, healthcare products, lab tests, and consultations.

Delivery

• What are the delivery charges? Delivery charges vary based on the value of the order and delivery location. Free delivery is available for certain order values or subscription plans.

• Is express delivery available? Yes, express or priority delivery can be selected for an additional fee. Availability depends on your location.

Membership Plans

• What benefits come with a membership plan? Members enjoy free delivery on eligible orders, discounts, priority processing, and additional perks such as free consultations and lab test benefits.

• How can I join the membership plan? Sign up for the plan through our app or website under the "Membership" section.

Returns and Refunds

• What is your return policy? Returns are accepted within a specified period for unopened and unused products. Please check the specific product return terms.

• How do I request a refund? Refunds can be requested via your account dashboard or by contacting our support team.

Payments

• What payment methods are accepted? We accept credit/debit cards, net banking, UPI, and popular digital wallets. Cash on delivery may also be available for select orders.

• Is payment secure? Yes, all transactions are protected by industry-standard security protocols.

Lab Tests

• Are lab tests conducted at home? Yes, lab tests can be conducted from the comfort of your home. Our professionals will collect samples and results are delivered digitally.

Order Tracking

• How can I track my order? Orders can be tracked via the app or website under the "My Orders" section.

Contact and Support

• How do I reach customer support? Contact us via the "Help" section on our website or app, or reach out through our customer service hotline.

Subscription Terms

• Are there any limits to free delivery? Membership plans may include a cap on the number of free deliveries per period to ensure fair usage.

• Can I cancel my membership? Yes, cancellations are possible as long as no benefits have been used. Full refunds are provided under this condition.

Additional Information

• Are there any hidden fees? All fees are clearly outlined at checkout and within your membership plan details.